It feels like this week has just been a huge blur. Sure, the days often blend together because most of my days contain the same work but with different clients. But this week has been different. I spent four days working with the same client, a nice man named Terry. On Monday, Terry came to me for a financial appointment. As he walked into my office, I asked him the typical, "How are you doing today," to which he responded, "Not so good." Each day I work with clients who are not doing so good, but it is very rare that a client will tell me that. They often times will say something like, "Blessed to be here" or "Doing alright." When Terry told me that he wasn't doing so good, I sensed that this appointment would be a little different than the others.
Terry was given a two-day eviction notice last tuesday from his apartment where he had lived with his friend for almost five years. His friend found a place to live instantly as she has a little bit of income. Terry is jobless and makes his money doing odd jobs when his arthritis isn't so painful that he can barely move. Terry is not the first homeless client whom I have met and worked with, but he is the first one who asked me for help in finding a place to rest his head at night. I sat with him and went through the resources I know - the Wilmington St. Men's Shelter and Raleigh Rescue Mission. We went back and forth talking about these options, but his frustrations were so strong that he wouldn't accept those as his only options, either. He kept challenging me to look for more resources, to push harder to find something that would work for him. At one point, he looked at me and said, "Just shoot me in the head. Might as well end it now." I became so overwhelmed, almost to the point of tears, that I couldn't think straight, let alone look more closely at available resources. But Terry wouldn't let me give up on him like that. He wouldn't let me just watch him walk away. I felt the pressure, and I knew it was not him saying that I wasn't doing enough or not doing my job. He was feeling hopeless and so confused. I knew he was asking himself how it could have gotten to this point.
I went to Ms. Jeanette and begged her to talk to Terry, to hear his story, to do whatever she could. I could not just watch him walk out the door without some kind of solution to the problem. She spent about 15 minutes chatting with him, listening to him, and came up with an idea for which she gives me credit. There is a men's "shelter" run by the AME Church that provides men with a place to sleep, a place to shower, and one meal a day for $60 per week. The men are guaranteed a place so long as they pay and can stay there all day, every day, if they so choose. Ms. Jeanette came up with the idea that we could see if we could pay for Terry to stay there for a few weeks, at least through Christmas. When I asked our boss, he said yes - an answer I honestly did not expect. Terry now had a place to stay for at least 2 weeks. Also, James told me that I could refer Terry to the Hustead House, one of AAS-C's residential homes for people living with HIV. I sent Terry on his way to the AMEC shelter with the agreement that he would return the next day to fill out the Hustead House application with me. My hope had been restored, at least for that time, as I watched Terry walked out the door knowing he had a place to stay that night.
When he came back on Tuesday, he was looking more cheerful. He was walking straighter with a little more pep in his step. I told him that he looked a lot better, that I could tell he was in a better mood than the day before. He was clearly more comfortable and feeling like he was in a better situation. He joked with me throughout our appointment and when I told him his whole demeanor seemed more positive he told me, "This is the real Terry." As we filled out the Hustead House application together, I could sense that he was a lot more comfortable talking to me about his situation and telling his story than he was the day before. He told me about his kids, who are around my age, and how his youngest daughter is in college now. He told me all about his brothers and sisters, and his mom. He talked more about when he tested positive for HIV two years ago and about his struggles with drugs. He spoke as though we'd known each other for a lot longer than 24 hours.
Wednesday morning, I walked into the office to two new messages from Terry telling me that he could not stay at the shelter any more, that it was not sanitary and he didn't think it was good for his health. I tried to get in touch with my boss to see if Terry could move into Hustead House that night. Luckily, his brother was willing to let him stay with him for a day or two if needed. James finally called me back and told me that Terry could move in that night if I went and picked him up and brought him to the house. I called Terry and told him the good news and we worked out a time for me to pick him up from his brother's place. This is the "big break" we'd both been waiting for. While living at the house he'll have time to spend looking for a job and he won't have to stress too much about his finances. During our car ride, Terry talked to me in a way that shows that he really trusts me. I knew as we talked that he is comfortable with me, that he believes I'm there to help, that he can talk to me if he needs to, and that he would protect me if ever needed. The ride felt like a typical ride with my dad, just chatting about the day's events, talking about football, and just making small talk. We both expressed our frustrations with certain things in life, our excitement about others, about my family, and about his. Though it was only a 15 minute ride, it is something that will stick with me for a very long time.
James met us at the house and showed us around, introducing Terry to the other house members and talking about the rules. He asked Terry about his goals, to which he responded that he wants to better himself and not have to worry anymore. As the discussion continued, it became clear that Terry was still in shock, that the past few days had also become a blur for him. Just four days before, he was homeless with no place to go and now he had a place to live for as long as he wants so long as he follows the basic rules and pays his rent. So much had happened to him in one week that he really couldn't believe this was his place now. He kept thanking me and thanking James, saying how blessed he felt. At one point he said that he didn't know how he can ever repay us. James looked him in the eye and said, " In six months, when you can look at me and say, 'This is where I was; this is where I am; look at how far I've come,' that will be enough for me. I couldn't have said it any better myself.
The whole experience was an emotional roller coaster for me - from feeling helpless to feeling like I really made a difference in Terry's life. There are plenty of times at work when I have felt helpless, when I've had to tell clients that I cannot help them with their light bill or with their rent. But this was a completely different story, a completely different situation. It experience was not about making sure a client had a place to sleep. It became more about watching Terry's emotions change, seeing our relationship develop, and seeing him develop a sense of hope when just two days earlier he was feeling completely hopeless. It became more about realizing how the structures in our society hold the poor down, how the marginalized will struggle their entire lives to move back inside the margins, how the disenfranchised are constantly dealt the bad hand, time and again. How do we work to change the structures? I ponder this question every single day.